After my experience yesterday with Dropbox suddenly “expiring” my password, I received a response from the company’s PR agents enclosing links to two pages. It looks like this sudden locking out is company policy. But this forum thread shows that not all customers are happy with the peremptory action.
Locking customers out of their accounts without warning is totally unacceptable and Dropbox should stop doing this. If they really must reset passwords, at least give us reasonable warning that the account will be locked on a certain date.
What do you think?
by Mike Evans, 25 September 2012